What information should I gather before contacting support about an "authentication failed error code 403"?

When contacting support, provide comprehensive information to help diagnose the issue: 1. **Exact Error Message:** Copy the full error message, including any codes or identifiers. 2. **When It Started:** Note the date and time of the first occurrence. 3. **What You Were Doing:** Describe the specific steps leading to the error (e.g., clicking a login button, accessing a specific report). 4. **Browser/OS Details:** Provide your browser name, version, and operating system. 5. **Network Environment:** Specify if you're on a corporate network, home Wi-Fi, using a VPN, etc. 6. **IP Address:** Your public IP address (e.g., from 'what is my IP' search). 7. **Troubleshooting Steps Taken:** List all attempts (e.g., cleared cache, tried incognito, restarted device). 8. **Screenshots/Screen Recordings:** Visual evidence is often very helpful. 9. **Frequency:** Is the error consistent or intermittent? 10. **Other Users Affected:** Is it isolated to you or impacting others?