Is error code 5100 a hardware issue, or is it more likely a software problem?

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Grade: Education Subject: Support
Is error code 5100 a hardware issue, or is it more likely a software problem?
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While hardware failure is possible, error code 5100 is *more likely* to be caused by a software or communication issue – typically a driver problem, USB cable, or software conflict. Start with software troubleshooting before assuming a hardware fault.