Is a 'scratch error 500' always a problem with the application itself?

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Grade: Education Subject: Support
Is a 'scratch error 500' always a problem with the application itself?
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Not always. Sometimes, a 'scratch error 500' can be caused by issues outside the application's control, such as a temporary server outage or a problem with a third-party service. However, it's crucial to investigate the server-side aspect.